Knowledge Process Outsourcing (KPO), an emerging industry on the Chinese mainland, is gaining prominence. Compared with conventional routine-based Business Process Outsourcing (BPO), KPO requires more specialised skills and experience to undertake highly analytical tasks. Many BPO and Information Technology Outsourcing (ITO) providers are moving into KPO, a high-value segment of the supply chain. The mainland’s nascent KPO industry will present many business opportunities for Hong Kong. More
